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If you have a fever, cough or other symptoms, you might have COVID-19. Most people have mild illness and are able to recover at home. If you think you may have been exposed to COVID-19, contact your healthcare provider immediately.

Keep track of your symptoms.
If you havean emergency warning sign(including trouble breathing), get medical attention right away.

A guide to help you make decisions and seek appropriate medical care

Steps to help prevent the spread of COVID-19 if you are sick

Follow the steps below: If you are sick with COVID-19 or think you might have COVID-19, follow the steps below to care for yourself and to help protect other people in your home and community.

Stay home. Most people with COVID-19 have mild illness and can recover at home without medical care. Do not leave your home, except to get medical care. Do not visit public areas.
Take care of yourself. Get rest and stay hydrated.
Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you have trouble breathing, or have any other emergency warning signs, or if you think it is an emergency.
Avoid public transportation, ride-sharing, or taxis.

As much as possible, stay in a specific room and away from other people and pets in your home. Also, you should use a separate bathroom, if available. If you need to be around other people or animals in or outside of the home, wear a cloth face covering.

See COVID-19 and Animals if you have questions about pets.

Common symptoms of COVID-19 include fever, cough or other symptoms. Trouble breathing is a more serious symptom that means you should get medical attention.
Follow care instructions from your healthcare provider and local health department. Your local health authorities may give instructions on checking your symptoms and reporting information.

If you have any of these emergency warning signs* for COVID-19 get medical attention immediately:

Trouble breathing
Persistent pain or pressure in the chest
New confusion or inability to arouse
Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.

Call 911 if you have a medical emergency: Notify the operator that you have, or think you might have, COVID-19. If possible, put on a cloth face covering before medical help arrives.

Call ahead. Many medical visits for routine care are being postponed or done by phone or telemedicine.
If you have a medical appointment that cannot be postponed, call your doctor’s office, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.

You should wear a cloth face covering,over your nose and mouth if you must be around other people or animals, including pets (even at home).
You don’t need to wear the cloth face covering if you are alone. If you can’t put on a cloth face covering (because of trouble breathing for example), cover your coughs and sneezes in some other way. Try to stay at least 6 feet away from other people. This will help protect the people around you.

Note: During the COVID-19 pandemic, medical grade facemasks are reserved for healthcare workers and some first responders. You may need to improvise a cloth face covering using a scarf or bandana.

Cover your mouth and nose with a tissue when you cough or sneeze.
Throw away used tissues in a lined trash can.
Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.

Wash your hands often with soap and water for at least 20 seconds. This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
Use hand sanitizer if soap and water are not available. Use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry.
Soap and water are the best option, especially if hands are visibly dirty.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Handwashing Tips

Do not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people in your home.
Wash these items thoroughly after using them with soap and water or put in the dishwasher.

Clean and disinfect high-touch surfaces in your “sick room” and bathroom. Let someone else clean and disinfect surfaces in common areas, but not your bedroom and bathroom.

If a caregiver or other person needs to clean and disinfect a sick person’s bedroom or bathroom, they should do so on an as-needed basis. The caregiver/other person should wear a mask and wait as long as possible after the sick person has used the bathroom.

High-touch surfaces include phones, remote controls, counters, tabletops, doorknobs, bathroom fixtures, toilets, keyboards, tablets, and bedside tables.

Clean and disinfect areas that may have blood, stool, or body fluids on them.
Use household cleaners and disinfectants. Clean the area or item with soap and water or another detergent if it is dirty. Then, use a household disinfectant.

- Be sure to follow the instructions on the label to ensure safe and effective use of the product. Many products recommend keeping the surface wet for several minutes to ensure germs are killed. Many also recommend precautions such as wearing gloves and making sure you have good ventilation during use of the product.
- Most EPA-registered household disinfectants should be effective. A full list of disinfectants can be found here external icon .
- Complete Disinfection Guidance

People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:

If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:

- You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers)
  AND
- other symptoms have improved (for example, when your cough or shortness of breath have improved)
  AND
- at least 7 days have passed since your symptoms first appeared
If you will be tested to determine if you are still contagious, you can leave home after these three things have happened:
- You no longer have a fever (without the use medicine that reduces fevers)
  AND
- other symptoms have improved (for example, when your cough or shortness of breath have improved)
  AND
- you received two negative tests in a row, 24 hours apart. Your doctor will follow CDC guidelines.

In all cases, follow the guidance of your healthcare provider and local health department. The decision to stop home isolation should be made in consultation with your healthcare provider and state and local health departments. Local decisions depend on local circumstances.

For any additional questions about your care, contact your healthcare provider or state or local health department.

The latest health advice for the general public on COVID-19 (novel coronavirus).

The information on the page was last reviewed 23 April 2020.

What is COVID-19?

COVID-19 can affect your lungs and airways. It’s caused by a type of coronavirus. There are simple steps you can take to protect you and your family/whānau.

Symptoms

The symptoms of COVID-19 are one or more of the following:

a cough
a high temperature (at least 38°C)
shortness of breath.
sore throat
sneezing and runny nose
temporary loss of smell

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

Symptoms take up to 14 days to show after a person has been infected. A person can pass on the virus to others before they know they have it - from up to two days before symptoms develop.

If you have these symptoms, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.

How COVID-19 is spread

Our understanding of how COVID-19 is spread continues to improve based on information reported about the outbreak locally and from around the world.

COVID-19, like the flu, can be spread from person to person. That’s why it’s really important to use good hygiene, regularly wash and thoroughly dry your hands, and use good cough etiquette. See more information about how to protect yourself and others.

COVID-19 is mostly spread because of contact with people with the virus who have symptoms. This could be when a person with COVID-19 sneezes or talks, spreading droplets containing the virus a short distance, which settle on surrounding surfaces. You may get infected by the virus if you touch those surfaces or objects and then touch your mouth, nose or eyes.

The virus is most likely to be spread within the first three days of symptoms appearing. This seems to be when there is the most shedding of the virus in the nose and throat. However, it is important to keep up good hygiene practices after this time as spread may still occur.

It is less common for COVID-19 to be spread before symptoms appear, but this can still happen. ‘Pre-symptomatic transmission’ is when the virus is spread in the time between a person being infected with it and showing symptoms. During this time, some people can spread COVID-19 via droplets or contaminated surfaces. Good hand hygiene can help prevent the spread of COVID-19, even when people don’t have symptoms.

Some people infected with COVID-19 may never have any symptoms. To date, there have been no confirmed instances of a person with COVID-19, but who never developed symptoms, spreading the virus. It still may be possible for this type of spread to occur and good hygiene is key to preventing this.

Prevention – how to protect yourself and others

Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
Put used tissues in the bin or a bag immediately.
Wash your hands with soap and water often (for at least 20 seconds).
Try to avoid close contact with people who are unwell.
Don’t touch your eyes, nose or mouth if your hands are not clean.
Avoid personal contact, such as kissing, sharing cups or food with sick people.
Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
Stay home if you feel unwell.
Call Healthline on 0800 358 5453 if you have any symptoms and have been recently been overseas or have been in close contact with someone confirmed with COVID-19.

What to do if you may have been exposed

Call your GP or Healthline for advice if you think you may have been exposed to COVID-19. They may ask you to get tested and tell you to self-isolate for 14 days from the date of close contact with any confirmed or probable case of COVID-19.

We know that self-isolation is effective, and most people are good at keeping themselves and others safe and well. To find out more see our Self-isolation for close contacts information.

Returning from travelling

Anyone who returns to New Zealand from any country after 23:59 on 9 April must go into one of two facilities for a minimum of 14 days.

If you are symptomatic on arrival, you will be tested and placed in a quarantine facility for 14 days.
If you are not symptomatic on arrival, you will be placed in an approved managed isolation facility for 14 days.

See Border controls for more information.

Who is at most risk of severe illness from COVID-19?

These guidelines are not a hard and fast rule and will be updated as and when further evidence becomes available.
The key determinant of COVID-19 becoming a severe illness is the existence of underlying medical conditions, especially if these conditions are not well controlled. Relevant conditions include:

serious respiratory disease such as chronic lung disease or moderate to severe asthma;
serious heart conditions;
immunocompromised conditions
- many conditions can cause a person to be immunocompromised, including cancer treatment, smoking related illness, bone marrow or organ transplantation, haematologic neoplasms, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications (such as disease-modifying anti-rheumatic drugs);
severe obesity (body mass index [BMI] of 40 or higher);
diabetes;
chronic kidney disease, people undergoing dialysis; and
liver disease.

Those over 70: Older people, in particular those who have underlying health issues, including respiratory issues that make them more vulnerable to COVID-19.

Residents of aged care facilities: Aged care facilities are susceptible to the rapid transmission of viruses like this. Residents are more susceptible to illnesses due to their age and they are also more likely to have underlying health conditions.

Pregnant women: Health experts do not yet know if pregnant women are impacted by COVID-19 in the same way as other people. However, pregnant women experience changes in their bodies that may increase their risk from some infections.

Dedicated Healthline 0800 number for COVID-19 health advice and information

The number is 0800 358 5453 (or for international SIMs +64 9 358 5453).

It is free and available 24 hours a day, 7 days a week.

People calling that line will be able to talk with a member of the National Telehealth Service. They have access to interpreters.

You should call that dedicated number:

to register if you have self-isolated yourself
for any coronavirus health advice and information and any questions you have about coronavirus, self-isolation etc.

Healthline’s main number is still the one to call for non-coronavirus health concerns – 0800 611 116.

Whichever number you call, you will get professional health advice and information.

Treatment

Currently, there is no specific treatment for coronavirus, but medical care can treat most of the symptoms.

Immunisation

As this is a new virus, there is currently no vaccine available. Researchers are in the early stages of developing one.

Travelling overseas

The Ministry of Foreign Affairs and Trade is providing the latest advice for travellers on the Safe Travel website.

More information

For more information see:

Our social media:

Facebook page: @minhealthnz
Twitter channel @minhealthnz
We will be using these channels to alert people to key updates and messaging specifically about COVID-19.

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Spotting and Avoiding Tech Support Scams

Tech support scammers use many different tactics to trick people. Spotting these tactics will help you avoid falling for the scam.

Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They often ask you to give them remote access to your computer and then pretend to run a diagnostic test. Then they try to make you pay to fix a problem that doesn’t exist. Listen to an FTC undercover call with a tech support scammer.

If you get a phone call you didn’t expect from someone who says there’s a problem with your computer, hang up.

Tech support scammers may try to lure you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help.

If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number.

Tech support scammers try to get their websites to show up in online search results for tech support. Or they might run their own ads online. The scammers are hoping you’ll call the phone number to get help.

If you’re looking for tech support, go to a company you know and trust.

2 Things to Know to Avoid a Tech Support Scam

1. Legitimate tech companies won’t contact you by phone, email or text message to tell you there’s a problem with your computer.

2. Security pop-up warnings from real tech companies will never ask you to call a phone number.

What to Do If You Think There’s a Problem With Your Computer

If you think there may be a problem with your computer, update your computer’s security software and run a scan.

If you need help fixing a problem, go to someone you know and trust. Many software companies offer support online or by phone. Stores that sell computer equipment also offer technical support in person.

What to Do If You Were Scammed

If you paid a tech support scammer with a credit or debit card, you may be able to stop the transaction. Contact your credit card company or bank right away. Tell them what happened and ask if they can reverse the charges.

If you paid a tech support scammer with a gift card, contact the company that issued the card right away. Tell them you paid a scammer with the gift card and ask if they can refund your money.

If you gave a scammer remote access to your computer, update your computer’s security software. Then run a scan and delete anything it identifies as a problem.

If you gave your user name and password to a tech support scammer, change your password right away. If you use the same password for other accounts or sites, change it there, too. Create a new password that is strong.

Avoid Tech Support Refund Scams

If someone calls to offer you a refund for tech support services you paid for, it’s likely a fake refund scam. How does the scam work? The caller will ask if you were happy with the services you got. If you say, “No,” they’ll offer you a refund. In another variation, the caller says the company is giving out refunds because it’s going out of business. No matter their story, they’re not giving refunds. They’re trying to steal more of your money. Don’t give them your bank account, credit card or other payment information.

Reporting Tech Support Scams

If a tech support scammer contacts you, report it to the Federal Trade Commission. When you report a scam, the FTC can use the information to build cases against scammers. Are you skeptical that reporting scams will make a difference? Watch this video to learn how your story could help the FTC stop scammers.

Tech support scams are common. In 2019, the FTC received more than 100,000 reports about these scams from people like you. Add your voice. Report tech support scams to the FTC.

Now that you know how to recognize a tech support scam, share what you learned with someone you know. You might help them avoid a tech support scam.

President Trump told children to be proud of the country when asked at Friday's White House coronavirus briefing what he would say to students home from school that may be watching.

QUESTION: Millions of school kids across the country are home, including my own. Bored, restless, learning a little bit online, but it's better in the classroom. You know that. And they're--and my kids, they want to crawl on the walls and climb of the walls and my wife is about to lose it, right? So many of them are watching right now. What would you say to those kids right now, elementary school, middle school, high school, what would you tell them right now who are watching from home?

TRUMP: I would say that you are a citizen of the greatest country anywhere in the world and we were attacked like nothing that's happened possibly since 1917. Many, many years ago. We were attacked and we are winning the battle and we're going to win the war and it's not going to take, hopefully, not that much longer. But we have to win the war.

And I would say that they have a duty to sit back, watch, behave, wash their hands, stay in the apartment with mom and dad. They look like they're lucky to have you as a father. And just learn from it. But you know, they're--they're--the young people have been tremendous. They--some of them are very happy not to go to school. You understand that, perhaps yours, perhaps not.

But they've been--we had to know--we've literally had no problem. But again, they should just sit back and be very proud of our country because we're doing it for them. You know, ultimately, we're doing it for them more than anything else if you think about it.

The other thing that's nice and the one thing that has come out, and I learned this, again, it was reaffirmed by President Xi last night in my conversation, the young people are really, this is an incredible phenomenon, but they are attacked, successfully attacked to a much lesser extent by this pandemic, by this disease. This whatever they want to call it. You call it a germ, you can call it a flu, you can call it a virus. You know, you can call it many different names. I'm not sure anybody even knows what it is, but the children do very well.

It's almost the younger they are, the better they do. I guess the immune system is, sadly for some of us, their immune system is--is stronger. But actually, I'm very happy about that. But they have been attacked. For instance, the Spanish flu and if you look at the H1N1, the swine if you take a look at the--the swine flu, which was, as you know, not so long ago, that attacked very strongly young children, kids, middle-aged people, everyone. Age is a--age is a factor here. So your children should be in good shape. Just tell them to be very proud of the country, okay?

President Trump signed a $2 trillion financial bailout for businesses and people whose lives have been disrupted by the coronavirus quarantine lockdown Frida after a Senate proposal passed unanimously in the House.

U.N. Secretary-General Antonio Guterres says that the worldвЂ™s major industrialized nations are not doing enough to work together to combat the coronavirus global pandemic вЂ” and that there will be major consequences if they fail to unite. In an interview Friday with PBS NewsHour anchor and.

Chicago Mayor Lori Lightfoot speaks about what cities and states need from the federal government as the number of coronavirus cases continues to rise with MSNBC's "MTP Daily" host Chuck Todd.

President Trump said that governors "should appreciate" the work the federal government, including the military and FEMA, are doing to help deal with the coronavirus pandemic. Trump said Washington Governor Jay Inslee was "constantly. complaining" and noted he was a "failed presidential.

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China has rejected calls for an independent international investigation into the origin of the coronavirus.

A top diplomat in the UK, Chen Wen told the BBC the demands were politically motivated and would divert China's attention from fighting the pandemic.

Information about the origin of Covid-19 and how it initially spread could help countries tackle the disease.

The virus is thought to have emerged at a wildlife market in the city of Wuhan late last year.

Meanwhile an EU report accuses China of spreading disinformation about the crisis.

The bloc's External Action Service says Russia, and to a lesser extent China, have "targeted conspiracy narratives" in the EU and neighbouring countries.

US President Donald Trump has also repeatedly attacked China for its handling of the outbreak, and the state of Missouri is suing the Chinese government, accusing it of doing little to stop the spread of the virus.

A SIMPLE GUIDE: What are the symptoms?
LEADING THE WAY: How California kept ahead of the curve
ON FRONTLINE: The young doctors being asked to play god
FACTORY HOTSPOT: The untold story behind America's biggest outbreak
REASON TO HOPE: The good that may come out of this crisis

What is China objecting to?

Almost from the start of the pandemic, there have been calls for international investigators to be allowed into China to find out how it all started.

On Thursday Australian Prime Minister Scott Morrison said that he would push for an investigation at the annual meeting next month of the World Health Assembly, the decision-making body of the World Health Organization (WHO). Australia sits on the executive board of the assembly.

The body already plans to discuss calls for a "lessons learned" review of health emergencies.

But Ms Chen told the BBC her country could not agree to any international investigation.

"The independent inquiry is politically motivated," she said.

"We are fighting the virus at the moment, we are concentrating all our efforts on fighting against the virus. Why talk about an investigation into this? This will divert not only attention, it will divert resources.

"This is a politically motivated initiative, I think no-one can agree on this. It would serve nobody any good."

Ms Chen said there were lots of rumours about the origins of the virus but such misinformation was dangerous, she claimed, and said it was like a political virus and as dangerous as coronavirus itself, if not even more so.

Europeans 'nervous' about confronting China

Governments in Europe have so far been wary of engaging in a diplomatic row with China at a sensitive time.

One UK official, who like others declined to speak on the record, said there was a "nervousness" about confronting China and that relations were "delicate".

Countries are dependent on Beijing for deliveries of vital equipment in dealing with the crisis and want to keep the flow of information open to help understand what happened this time and prevent future outbreaks, and experts say the approach needs to be carefully calibrated.

"We need to dial down the rhetoric and the confrontation because we've got something more serious to deal with," argues Charles Parton, a former UK diplomat in China and now a senior associate fellow at the RUSI think- tank.

In the US by contrast, the issue of China is becoming highly politicised in an election year with competing calls for a tough line on Beijing and pressure to investigate the origins of the virus.

What does the EU report say?

"Despite their potentially grave impact on public health, official and state-backed sources from various governments, including Russia and - to a lesser extent - China, have continued to widely target conspiracy narratives and disinformation both at public audiences in the EU and the wider neighbourhood," the report says.

It claims Chinese officials and state media have been trying to deflect blame for the outbreak, curtailing any mentions of Wuhan as the origin of the virus, with some state-controlled social media channels continuing to spread the theory that the outbreak was linked to visiting US military representatives.

The authors also say there is "significant evidence of covert Chinese operations on social media", citing reports of networks on Twitter with ties to the Chinese government.

The report also singles out Russia for spreading disinformation, saying pro-Kremlin sources and Russian state media were continuing to run a coordinated campaign with the aim of undermining the EU and its crisis response and sowing confusion about the origins and health implications of Coronavirus.

COVID-19 is a respiratory illness caused by a new virus. Symptoms include fever, coughing, a sore throat and shortness of breath. The virus can spread from person to person, but good hygiene can prevent infection. Find out who is at risk and what you should do if you think you have COVID-19.

What is COVID-19

Coronaviruses are a large family of viruses that cause respiratory infections. These can range from the common cold to more serious diseases.

COVID-19 is a disease caused by a new form of coronavirus. It was first reported in December 2019 in Wuhan City in China.

Symptoms

Symptoms of COVID-19 can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly.

People with coronavirus may experience:

fever
symptoms such as coughing, a sore throat and fatigue
shortness of breath

If you are concerned you may have COVID-19:

Answer questions about your symptoms to see if you need to seek medical help or get tested. This tool is available online at any time.

If you do not have any symptoms, you should still protect yourself and others.

How it spreads

The virus can spread from person to person through:

close contact with an infectious person (including in the 24 hours before they had symptoms)
contact with droplets from an infected person’s cough or sneeze
touching objects or surfaces (like doorknobs or tables) that have droplets from an infected person, and then touching your mouth or face

COVID-19 is a new disease, so there is no existing immunity in our community. This means that COVID-19 could spread widely and quickly.

Who is most at risk

In Australia, the people most at risk of getting the virus are:

travellers who have recently been overseas
those who have been in close contact with someone who has been diagnosed with COVID-19
people in correctional and detention facilities
people in group residential settings

People who are, or are more likely to be, at higher risk of serious illness if they get the virus are:

Aboriginal and Torres Strait Islander people 50 years and older with one or more chronic medical conditions
people 65 years and older with chronic medical conditions
people 70 years and older
people with compromised immune systems

At this stage the risk to children and babies, and the role children play in the transmission of COVID-19, is not clear. However, there has so far been a low rate of confirmed COVID-19 cases among children, relative to the broader population.

There is limited evidence at this time regarding the risk in pregnant women.

Protect yourself and others

Everyone must do the following things to slow the spread of COVID-19 and protect those who are most at risk.

See important advice on:

If you have travelled recently, see our advice for travellers.

How to seek medical attention

If you are sick and think you have symptoms of COVID-19, seek medical advice. If you want to talk to someone about your symptoms, call the National Coronavirus Helpline for advice.

National Coronavirus Helpline

Call this line if you are seeking information on coronavirus. The line operates 24 hours a day, seven days a week.

To seek medical help from a doctor or hospital, call ahead of time to book an appointment.

You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.

If you have a mask, wear it to protect others. Stay at least 1.5 metres away from other people. Cover your coughs or sneezes with your elbow.

Tell the doctor about:

your symptoms
any travel history
any recent contact you have had with someone who has COVID-19

Find out below if there is a GP respiratory clinic in your state/territory and near your area and how to register for an appointment:

Testing

Your doctor will tell you if you should be tested. They will arrange for the test.

The testing criteria provided below are nationally agreed criteria. As the situation changes, states and territories may include additional criteria based on local needs.

Generally you will be tested if you develop fever or respiratory symptoms and meet at least one the following criteria:

you have returned from overseas in the past 14 days
you have been in close contact with someone diagnosed with COVID-19 in the past 14 days
you travelled on a cruise ship (either passenger or crew) in the 14 days before developing symptoms
you are a health care, aged care or residential care worker
you have lived in an area where there is a higher risk of community transmission, as defined by the local public health unit

You should also be tested if you meet all of the following criteria:

you are in hospital
you have fever and serious respiratory symptoms
there is no other clear cause of the symptoms

People in high-risk settings will be tested if there are 2 or more people with fever and respiratory symptoms in the setting.

High-risk settings include:

aged and residential care facilities
detention centres or correctional facilities
boarding schools
military bases (including navy ships) that have live-in accommodation
rural and remote Aboriginal and Torres Strait Islander communities

The Department of Health regularly reviews these criteria.

It may take a few days for the test results to come back.

If you have serious symptoms you will be kept in hospital and isolated from other patients to prevent the virus spreading.

If your doctor says you are well enough to go home while you wait for your test results, you should:

For questions about testing or patient welfare, call the National Coronavirus Helpline.

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